Return & Exchange Policy – HAYAT E UMRAH
At HAYAT E UMRAH, we strive to ensure your complete satisfaction with every purchase. Please read our return and exchange policy carefully.
1. Eligibility
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Returns or exchanges are accepted within 7 days of receiving your order.
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Products must be unused, in original condition, and with all packaging intact.
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Umrah Guide Cards must be in perfect condition – no damage, writing, or signs of use.
2. How to Request a Return or Exchange
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Contact us via email at greatakramkhan@gmail.com or call +966 56 248 1737.
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Include your order number, product details, and reason for return/exchange.
3. Refunds & Exchanges
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Approved returns will be refunded to your original payment method within 7–10 business days.
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Exchanges for the same product can be requested based on availability.
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Shipping costs for returns are borne by the customer, unless the product was defective or sent in error.
4. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or full refund at no extra cost.
5. Contact Us
For assistance with returns or exchanges, reach us at:
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Email: greatakramkhan@gmail.com
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Phone: +966 56 248 1737
Your satisfaction is our priority, and we are committed to making the return or exchange process smooth and hassle-free.